Last updated: 13 Feb 2025
At Yours Truly Nini Shop, we are committed to providing excellent customer service. If you have any questions, concerns, or issues with your purchase, please reach out to us.
1. Contact Information
For assistance, you can reach our support team via:
- Email: [Insert Email]
- Phone: [Insert Phone Number]
- Social Media: [Insert Handles]
2. Service Hours
Our customer service team is available during the following hours:
- Days: [Insert Days of Operation]
- Hours: [Insert Time & Time Zone]
We strive to respond to all inquiries within [Insert Response Time, e.g., 24-48 hours].
3. Support & Assistance
We can assist with:
- Issues with downloading digital files
- Payment or order concerns
- General inquiries about our products
4. Resolution Policy
- If a digital file is defective or inaccessible, we will provide a replacement.
- Refunds are only applicable in cases of duplicate purchases or technical issues (see Refund Policy).
- We do not offer refunds for accidental purchases or change of mind.
For any further questions, feel free to contact us!
